The Brief
Our client, an established provider of assisted aids to the healthcare industry, faced significant challenges due to their current plastic injection tooling supplier being located overseas. Lengthy lead times and expensive transportation costs hindered their ability to respond swiftly to demand spikes. Seeking a solution, they turned to BSA Mouldings.
The Challenge
- Lead Time Constraints: The existing supplier’s lengthy lead times made it difficult for our client to meet sudden surges in demand.
- Costly Transportation: High transportation costs further strained their operations.
- Lack of Responsiveness: Being located overseas, the existing supplier lacked the personal touch and responsiveness our client needed.
The Solution
Responsive Approach: BSA Mouldings impressed our client with their agility and quick turnarounds. They prioritised communication and responsiveness.
- Onsite Visits: BSA Mouldings provided onsite visits, fostering a strong client-supplier relationship.
- One-Stop Shop: BSA’s comprehensive solution–from design to assembly, stocking, and distribution–streamlined the entire process.
The Results
BSA Mouldings’ collaboration with our client has yielded impressive results. By reducing lead times to just 24 hours, they’ve enabled swift order fulfilment. Additionally, eliminating expensive overseas transportation costs has significantly improved the bottom line.
Over the course of a 12-year partnership, BSA’s reliability and expertise have solidified their position as the go-to supplier. When the management team decided to relocate to the USA, choosing BSA was an easy decision-they knew they were in safe hands.
